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AU/NZ

Shipping & Returns

Within Australia

At Living Textiles Baby, we will ship your order as soon as possible and estimated delivery times within Australia are approximately 1 to 6 working days for our standard rate delivery.

Your parcel will be delivered by Australia Post’s e-parcel service during normal business hours. If there is no one at the location at the time of delivery the parcel will be taken to your local post office for you to collect and a card will be left advising you of this.

A postage and handling fee of AUD$9.95 will apply to all deliveries within Australia.

 International

We currently do not offer international delivery service from our AUS division.

Returns Policy

At Living Textiles Baby, we take great pride in the premium quality and safety of our products. We do understand there may be some instances in which you may want to or need to return goods, for which we are happy to oblige under some reasonable circumstances.

Return of goods purchased from livingtextiles.com.au
Prior to shipment and delivery we carefully inspect your order to ensure there is no damage to the goods. However, if upon delivery you notice any damage to your purchase, please contact us as soon as possible so that we can organize the prompt replacement of your goods.

If you are dissatisfied for any reason (including if you change your mind), you may return the product unused and in its original, undamaged packaging within 14 days of purchase, for a refund of the merchandise value. Please note that if we find that the product has not been returned to us in fully resalable condition, we reserve the right to decline a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Living Textiles Baby is unable to accept returns on discount or sale items, and on items damaged through normal wear and tear. We are unable to resend a product or offer a refund if the original product has been disposed of or the problem fixed, thereby making it impossible for our technicians to assess the cause of the problem.

To make a return by mail, please contact us
Please note that postage will not be refunded for a change of mind and the return postage is to be covered at your own cost.

Return of goods purchased from retail stores
Living Textiles Baby cannot replace or refund items purchased directly from any retail stores.  Please contact the store you purchased the product from directly and find out about their return policy.

Cancellation of orders

To cancel or modify an order, please contact us immediately. 
Unfortunately, we are unable to accept cancellations or modification for orders that have already been shipped.

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